Eligible Items for Return:
- You may return most new, unopened items sold by [Company Name] within [Number] days of delivery for a full refund.
- Items must be in their original, unopened packaging, including any manuals, warranty cards, or accessories.
- Items showing signs of wear or use will not be accepted for return.
Items Not Eligible for Return:
Items that are damaged or defective upon arrival must be reported within [Number] days of delivery. Please contact our customer service team for a replacement or refund.
[List any specific exclusions, e.g., downloadable products, personalized items, clearance items]
Return Process:
- To initiate a return, please visit our Returns Center on our website ([link to returns center]) or contact customer service at [phone number] or [email address].
- You will be issued a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
- You are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.
- We recommend using a trackable shipping service for your return.
- Refunds:
- Once your return is received and inspected, we will send you a confirmation email.
- Your refund will be processed within [Number] business days and will be issued in the original form of payment.
- Please note that return shipping costs will not be refunded.
Additional Information:
We reserve the right to limit or refuse returns at our sole discretion. These terms and conditions are subject to change at any time without prior notice.